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Frequently Asked Questions

Choosing a care home

• Can our relative come and look around?

• Do the residents have their own bedroom?

• Can a resident bring items of furniture from home?

• What’s included in the care fees that Hampton House charges?

• What’s not included in the care fees?

• How do I know if Hampton House is the right care home for my relative?

• If I like Hampton House, how do I know if Hampton House can meet my relative’s care needs?

Care options

• Do you offer residents day care?

• Do you offer residents respite stays?

• Can a prospective resident come and try Hampton House out before making a decision a live there permanently?

Types of care - who can we care for?

• What care needs do you cater for?

• Do you take residents with dementia?

• Do you take residents with incontinence?

• Do you help residents with their personal care?

• Can you help residents with limited mobility?

• Can you help residents with limited eye sight?

• Can you help residents with limited hearing?

Day to day life in our home

• What does a resident need to bring with them?

• Can a resident eat their meals in their bedroom?

• Can a resident have a newspaper delivered?

• Can a resident make and receive telephone calls?

• What happens about laundry facilities?

• Do you cater for special diets?

• What happens if a resident wants to continue to look after and administer their own prescribed medication?

• What happens if a resident doesn’t want the responsibility of looking after, and reordering their prescribed medication?

Care from other health professionals and services

• What happens when a resident needs a visit from a doctor or the district nurse?

• Can a resident keep their own GP?

• What happens when a resident needs a visit from the physiotherapist or continence nurse?

• What happens when a resident needs a chiropodist, dentist or optician?

• What happens about hairdressing appointments?

Our Mission Statement

"To provide a distinctive individual care experience, which exceeds each resident's expectations and makes us feel proud and unique."